Cancellation and refund policy.
Updated 16 September 2026
Digital access, delivered instantly
Get Shortlisted sells one-time digital access with no subscription. Nothing renews automatically, so there is nothing to cancel after you pay. Access starts the moment your payment is confirmed, so we don't refund purchases once access is unlocked, except in the cases below.
When we refund in full
- Failed payment: money was taken from your account, but access was never unlocked.
- Duplicate payment: you were charged more than once for the same purchase.
- Service not delivered: a fault on our side stopped you from using what you paid for, and we couldn't fix it within 3 working days of your report.
How to ask for a refund
Email hello@getshortlisted.in within 7 days of the payment, with the email address you paid with and your Razorpay order or payment ID. We reply within 2 working days.
Approved refunds go back to your original payment method through Razorpay and usually arrive within 5–7 working days, depending on your bank.
Contact
Get Shortlisted is operated by Vaultra, Mumbai, Maharashtra, India. Phone: +91 93359 92150. See also our Terms and Contact pages.